Signing in and account security

Sign in

Open the staff portal and follow its sign-in link to the shared authentication service. Use the account assigned to you. Successful sign-in establishes your identity; it does not grant every staff permission.

Forgotten password

The sign-in service includes a Forgot password page and a reset-password flow. Follow the instructions in the reset email. If it does not arrive, check your spam folder and contact your administrator; email delivery must be working in the selected environment.

Authenticator protection

The account security page provides authenticator setup. Add the displayed setup key to your authenticator app and confirm with its current six-digit code. Keep the setup key private. An enabled authenticator is required on subsequent sign-ins according to the account's settings.

Do not include passwords, setup keys, recovery codes or session tokens in support reports.

Access denied

If you can sign in but cannot perform an action, ask the administrator to review your role. Do not use another person's account. See roles and permissions.

Shared workstations

Sign out at the end of your session. Report suspected account misuse promptly through your established support contact.